Re-Prints & Returns Policy (What to do when it goes wrong!)
In the unlikely event that your print is received with marks or damage caused by the delivery service, please return the print to us in it's original packaging and include a completed RMA Form. As soon as we have verified the damage a replacement print will be sent out as soon as possible. Please note that normal turnaround times may apply. In the event that your print is needed urgently. Please reorder a new print via the website and let us know in the notes section of the online ordering system that you are returning a print. Once we have verified the problem with your old order the new order will be refunded within 7 working days. Please note that we do not accept responsibility for printing issues or damages caused by client as this is outside our control. Prints damaged by the customer will not be accepted for reprint service. Please note that Print quality issues caused by the customers supplied file are not covered by our returns policy.
Please send an email to firstname.lastname@example.org and request an RMA number. Please include photographs of the damage. You will receive a reply with an RMA Number.
Download & Complete this RMA Form HERE
Return your print using the original packaging that you received your print in.
John Anthony O'Neill
Fine Art Print Studio
Once we have received your returned print you will be advised by email and if applicable, a replacement print will be scheduled for the next available print run. Please note that we reserve the right to refuse reprints if we feel that the damage was caused by the customer after receiving it.